All service and warranty work is handled in-house, through our shop in the USA. Chalet and traditional style clocks are uniquely hand-made and as such, slight variations from the clock pictured above should be expected.Ī WORD ABOUT SERVICE: Unlike our competitors we personally service what we sell. Each cuckoo clock ships with a certificate of authenticity. Please refer to our terms and conditions page for complete details of our satisfaction guarantee.ĬERTIFIED AUTHENTICITY: We guarantee that all mechanical cuckoo clocks on our website are hand-crafted Black Forest originals. SATISFACTION GUARANTEED: We are proud of the commitment to quality that our clockmakers practice and guarantee your satisfaction. To learn more about your warranty and the protection that comes with your new cuckoo clock please visit our terms page. WARRANTY: This clock is backed by a minimum 2 year manufacturers warranty serviceable through Bavarian Clockworks in the USA with additional access to world-wide service stations for international customers outside of the USA. We will pay return shipping costs if the return is the result of our error. RETURNS: Clocks may be returned within 30 days of purchase per the Bavarian Clockworks return policy. For international shipping quotes including those to Hawaii and Alaska, please contact us at See our shipping page for additional information on shipping and return policies. will depend on size, weight, destination, service, and carrier and do not qualify for free shipping. Shipping costs outside the contiguous U.S. Our shipping carriers include UPS, FedEx, DHL, and the U.S. Tracking information will be emailed to each customer within 24 hours of your order leaving our warehouse.
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